We are looking for a customer-focused and technically capable Application Support & Implementation Executive to join our team.

The role involves supporting customers in using our business applications/ERP software, assisting with software implementation and training, troubleshooting application and data-related issues, and coordinating with internal technical teams for timely resolution.

This is a Pan India opportunity. Candidates can work remotely for regular support activities, with travel to customer locations when required for implementation, training, or critical support.

The ideal candidate should have a combination of technical understanding, problem-solving ability, customer-handling skills, and robust ownership of issues.

Job Responsibilities-

Key Responsibilities

1. Customer Support: Provide prompt functional support through telephone, WhatsApp, chat, email, and remote support for application-related queries and issues.
2. CRM Ticket Management: Monitor and manage customer support tickets in the CRM, communicate with customers, coordinate with internal teams,



and ensure timely resolution and closure.
3. Customer Requirement Understanding: Understand customer business processes, requirements, and challenges, and map them effectively with the application.
4. Application Implementation: Configure and implement the application based on customer requirements and ensure successful implementation from setup through go-live.
5. Functional Customer Training: Conduct online and onsite training for customers and end users, explaining application features, workflows, and best practices.
6. Issue Analysis & Resolution: Understand customer issues, analyse the root cause, provide appropriate functional solutions, and guide customers towards resolution.
7. Customer Coordination & Follow-up: Maintain regular communication with customers, understand their concerns, provide appropriate updates, and ensure timely follow-up until completion.
8. Documentation: Maintain ac

📌 Application Support Engineer (Mumbai)
🏢 Softcon Business Solutions Mumbai
📍 Mumbai