Key Roles & Responsibilities
- Handle customer calls and queries in Marathi or Gujarati professionally.
- Provide accurate information regarding products, services, orders, payments, or account-related queries.
- Understand customer concerns and provide appropriate resolutions.
- Maintain a polite, patient, and customer-friendly approach.
- Handle complaints and escalate unresolved issues to the concerned department.
- Record customer interactions, complaints, and resolutions accurately in the CRM/system.
- Follow up with customers wherever required.
- Ensure high-quality customer service and customer satisfaction.
- Maintain proper call etiquette and follow the company's communication guidelines.
- Coordinate with internal teams for timely resolution of customer issues.
- Achieve assigned quality,
productivity, and customer satisfaction targets.
- Maintain confidentiality of customer and company information.
- Follow all company policies, processes, and compliance requirements.
Preferred Skills:
- Fluent in Marathi or Gujarati (spoken).
- Valuable communication and listening skills.
- Basic Hindi and English understanding.
- Basic computer knowledge.
- Freshers and experienced candidates can be considered.
- Comfortable working in a day-shift customer support process.