Job Purpose

To manage day-to-day office administration along with dispatch coordination, customer communication, material purchasing, vendor coordination, documentation, and internal coordination with the Sales, Purchase, Accounts, and Service teams.

Key Responsibilities

1. Office Administration
- Manage day-to-day office administrative activities and ensure smooth office operations.
- Maintain office records, documents, files, and significant company data.
- Handle emails, correspondence, courier, and official communication.
- Maintain office stationery and administrative requirements.
- Coordinate with internal departments for routine office requirements.

2. Dispatch & Logistics Management
- Manage complete dispatch activities from order readiness to material delivery.
- Coordinate with the Stores and Accounts teams for timely dispatch.
- Prepare and verify dispatch documents such as Invoice, E-Way Bill, Delivery Challan, Packing List, LR/GR, and other required documents.
- Coordinate with transporters and courier agencies for material pickup and delivery.




- Track dispatched materials and maintain proper delivery status records.
- Follow up with transporters regarding delayed or pending deliveries.
- Coordinate with customers regarding dispatch schedules and expected delivery dates.
- Maintain dispatch records and proof of delivery (POD).
- Ensure that the correct material is dispatched against the respective customer PO/order.

3. Customer Handling & Coordination
- Handle key account customer calls, emails, and communication professionally.
- Coordinate with customers regarding order status, dispatch, delivery, documentation, and payment-related queries.
- Share quotations, order confirmations, dispatch details, invoices, and other required documents with customers.
- Follow up with customers for pending information, purchase orders, approvals, and delivery confirmations.
- Coordinate customer complaints and forward technical/commercial issues to the concerned

📌 Office Administration (Indore)
🏢 RST ENTERPRISES
📍 Indore