We are looking for an experienced Application Support Engineer to manage and support engineering and construction project management tools such as Prolog, ProjectSight, CostX, and similar platforms.

This role requires a strong understanding of construction workflows, hands-on experience in application configuration and support, and the ability to troubleshoot complex issues while working closely with cross-functional teams.

Requirements Application Support Engineer - Prolog

Experience: 5-10 Years

Work Mode: Work From Office / Hybrid

Department: Engineering Applications / IT Support

Employment Type: Full time

Notice Period: Up to 15 Days Preferred

Key Responsibilities

Application Support Administration
- Provide Tier 2/3 support for Prolog and related applications, ensuring system stability and timely issue resolution.
- Troubleshoot workflow issues, configuration problems, and performance bottlenecks.
- Administer and configure modules such as cost control, document management, RFIs, submittals, and contracts.




- Manage support tickets through tools like ServiceNow and coordinate with vendors when required.

System Configuration Maintenance
- Configure user roles, permissions, workflows, templates, and project structures.
- Support system upgrades, patches, testing, and rollout of new features.
- Assist with data imports/exports, integrations, and environment setup.

User Support Enablement
- Provide hands-on support and guidance to end users across engineering and project teams.
- Develop training materials, documentation, and best-practice guides.
- Conduct onboarding and refresher sessions for users on supported tools.

Data, Reporting Analysis
- Perform data validation, quality checks, and reconciliation across systems.
- Generate reports, dashboards, and analytics for project and management teams.
- Translate business requirements into system reports and outputs.

Cross-Functional Collaboration
- Work closely with project managers, engineers, estimators

📌 Application Support Engineer (Chennai)
🏢 Crew Kraftorz
📍 Chennai