E-commerce Chargeback Specialist

Global eBrand is looking for an experienced and detail-oriented E-commerce Chargeback Specialist to manage and resolve payment disputes and chargebacks arising from online orders across major payment platforms and card networks.

The ideal candidate will have strong hands-on experience managing e-commerce chargebacks from the merchant side, including investigating customer orders, reviewing payment and fulfillment information, gathering supporting documentation, structuring evidence, preparing representment responses, and managing disputes through to resolution.

The candidate should have proven experience handling US and UK e-commerce chargebacks, particularly through platforms such as PayPal, Adyen, American Express (Amex), Visa, and Mastercard. Experience handling Better Business Bureau (BBB) complaints, customer disputes, fraud, and friendly-fraud cases is also highly valuable.

A solid understanding of the relationship between e-commerce orders, payment transactions, fulfillment, shipping, refunds, customer communication, and chargebacks is essential.





Key Responsibilities

E-commerce Chargeback Management
- Manage the complete lifecycle of chargebacks and payment disputes related to e-commerce transactions and online orders.
- Handle chargebacks from initial notification through investigation, evidence collection, representment, follow-up, and final resolution.
- Review individual orders and customer histories to determine the validity of disputes and identify the strongest defense strategy.
- Manage disputes involving US and UK customers across multiple payment methods, processors, and card networks.
- Prioritize cases based on dispute deadlines, financial value, dispute type, and likelihood of successful recovery.

Order & Transaction Investigation
- Investigate disputed e-commerce orders by reviewing:
- Order details and order history
- Customer information and account history
- Billing and shipping information
- Payment a

📌 E-commerce Chargeback Specialist (India)
🏢 Global eBrand
📍 India