Key Responsibilities
- Provide first-level technical support for desktops, laptops, printers, scanners, barcode devices, and other IT peripherals.
- Install, configure, troubleshoot, and support Microsoft 365 (Office 365) applications, including Outlook email configuration.
- Install, configure, and troubleshoot Windows 10 & Windows 11 operating systems.
- Install and support antivirus software, Microsoft Office, email clients, and other business applications.
- Perform hardware diagnostics and troubleshooting for desktops, laptops, printers, scanners, barcode machines, and related devices.
- Manage desktop and laptop patching activities and ensure systems are updated with the latest security patches.
- Troubleshoot network connectivity and application-related issues.
- Assist in configuring and supporting video conferencing solutions.




- Possess basic knowledge of UPS systems and electrical earthing concepts.
- Resolve user issues through phone, email, chat, and remote support within defined SLA timelines.
- Collaborate with L2/L3 support teams for issue escalation and timely resolution.
- Maintain accurate documentation of incidents, service requests, and resolutions in the ticketing system.
- Manage user expectations by providing timely updates on issue status and resolution timelines.
- Follow IT support processes, security policies, and operational procedures

Desired Candidate Profile
- Should be self-motivated and a self-starter
- Should be able to thrive in a performance-driven workplace
- Good communication skills
- Male candidates only

📌 Walk-in || Desktop Support Engineer (Chennai)
🏢 Net Access India
📍 Chennai