Skill required: Workforce Dialer - Workforce Management (WFM)
Designation: Workforce Services Senior Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years
What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Workforce Dialer involves managing automated dialing systems to optimize outbound calling efforts. This role includes setting up and maintaining dialer software, monitoring call performance, and ensuring compliance with regulations. It also involves analyzing call data to improve efficiency and productivity. The goal is to enhance communication with customers and maximize the effectiveness of the calling campaigns. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce,



such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
What are we looking for Nominate sub-ordinates for suitable training programs sponsored by the organization to enhance their capabilities and skill levelOffer cordial work workplace and cohesive work relationship to the team members and facilitate performance.Coach and mentor sub-ordinates by involving them in decision making processAssist in designing of monthly/quarterly rewards recognition schemesCLIENT INTERFACE:Ensure Client communication and relationship building Keeping in regular touch with operations/client/CL/ROC on forecasts and Service Level performance and highlighting any deviations wherever applicable.Manage all WFM related activities efficiently, considering the client requirementsAttending con calls related to WFMEnsuring the v

📌 Workforce Services Senior Manager (Bengaluru)
🏢 Accenture
📍 Bengaluru