Are you passionate about implementing and supporting SmartQ platform solutions at client locations, ensuring smooth onboarding and strong user adoption Who bring expertise in training users, developing documentation, and managing daily client interactions across multiple channels. Skilled in addressing customer queries, resolving issues end-to-end, and building solid relationships with stakeholders at all levels. Additionally, who has experience in pre- and post-sales support, application configuration, and enhancing user experience while consistently maintaining high service standards and customer satisfaction.
- Implement and help clients implement SmartQ platform products onsite for clients.
- Train the users on the usage of technology.
- Help create user manuals.
- Interact with customers and clients on a daily/weekly basis via email or calls or chat regarding various queries.
- Manage Customer expectations on the deliverables.
- Coordinating and working with the client on multiple levels - decision-makers, site managers and ground-level operation staff.




- Understanding the issues faced by customers across different solution platforms provided.
- Answer inquiries, resolve complaints and provide information regarding solutions provided by SmartQ in that location.
- Maintains ownership of customer issues until problem resolution.
- May be responsible for pre-sales and post-sales service to customers.
- Knowledge of products, customers, services, policies, and procedures.
- Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the responsible personal.
- Documentation for reporting and client communications.
- App configurations, menu detailing and verifications, Ensuring user experience at the best.

Experience and Skills
- Minimum Experience of relevant experience.
- Excellent communication skills (both written and verbal) in English.
- Stakeholder Management.
- Graduate in any stream.
- Email Etiquette.
- Troubleshooti

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