Specific Responsibilities:

Provide administrative support with regard to formal complaints, appeals processes, disciplinary cases and collation of case files
- Monitor inbox, respond sensitively to students within SLA, liaise with colleagues as appropriate
- Organise formal complaints panels, collate documents and evidence, record decisions, manage publication of outcome responses to students
- Organise appeal panels, collate documents and evidence, record decisions, manage publication of outcome responses to students
- Record and track all engagements including decisions, identifying where SLAs are unlikely to be met, escalating as appropriate; report to managers as required
- Promote and sustain a constructive, supportive and friendly working relationship with all customers, external and internal, and University colleagues
- Provide guidance and assistance to colleagues as required to assist with Early Resolution of complaints
- Undertake initial investigation into complaints as requested by line manager
- Present cases to the Formal Complaints Panel as requested by line manager




- Collate documents and other evidence to assist with complaint investigations, appeals and OIA responses

Teamwork
- Work with colleagues to deliver an exceptional personal and responsive service to students and staff

Professional Skills
- Actively take responsibility for your own personal career development in all respects.
- Participate in training to maintain and update knowledge as required for the post.
- Through active networking and research develop an awareness and knowledge of the legal education market.

Skills

Essential
- Excellent written and oral Communication skills
- Valuable IT skills with the ability to effectively use MS Office suite (particularly Word, Excel and Outlook)

Behavioural
- Able to work co-operatively as part of a wider team.
- Able to manage own time effectively to meet tight deadlines and manage conflicting priorities.
- Able to provide a high level of serv

📌 Specialist - Casework (6-Month Contract) (Hyderabad)
🏢 GUS EDUCATION INDIA
📍 Hyderabad