Role Overview

We are looking for a proactive and detail-oriented Logistics Intern to support the day-to-day operations of our ecommerce logistics function. The role will involve coordinating with courier partners, tracking shipments, monitoring delivery performance, supporting NDR/RTO management, and ensuring timely closure of operational issues.

This role is ideal for someone who wants to understand ecommerce operations, last-mile delivery, courier performance, and customer delivery experience.

Key Responsibilities
- Track daily shipment movement, pickup status, delivery status, and delayed orders.
- Coordinate with courier partners for pickup delays, delivery escalations, NDR cases, and RTO-related issues.
- Support the logistics team in monitoring courier-wise performance, including pickup TAT, delivery TAT, breach orders, NDR%, and RTO%.
- Prepare daily and weekly reports on logistics performance, pending shipments, courier escalations, and ageing orders.
- Assist in identifying delayed shipments and proactively escalate them to the relevant courier partner.




- Support NDR calling coordination and follow-up for failed delivery attempts.
- Help validate courier remarks, delivery exceptions, fake attempts, and customer complaints related to delivery.
- Maintain trackers for open escalations, courier follow-ups, and closure timelines.
- Coordinate internally with customer support, warehouse, and operations teams for shipment-related issues.
- Assist in courier partner performance reviews by collecting data and preparing basic analysis.
- Support cost and billing validation wherever required, including shipment count, weight discrepancies, and courier charges.
- Help in process documentation, SOP creation, and improvement of logistics workflows.
- Identify repeated logistics issues and share observations with the team for process improvement.

Required Skills
- Basic understanding of ecommerce operations or logistics is preferred.
- Valuable knowledge of MS Excel / Go

📌 Intern - Logistics (New Delhi)
🏢 Nutrabay
📍 New Delhi