Job Title

Field Service Engineer - CT

Job Description
Job Title
: Field Service Engineer

Modality
: CT

Job location
: Pune

Job Summary
The Prime role of a Field Service Engineer is to achieve Customer delight by providing Timely and Quality service and in turn generate revenue for the organization.

The Responsibilities of a Field Service Engineer are categorized into the following functions:

Delivery
- The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
- The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
- Installation and Implementation of the respective system would be the prime responsibility of the Field Service Engineer
- The FSE would also provide Demonstration Support for the system in the region
- The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
- FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame




- The FSE would implement FCO

Selling
- As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
- FSE would coordinate the process of Spare parts Sales with the Customer
- Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview
- The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive

Service Administration
- The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
- The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
- The responsibility of collecting Customer Overdue Outstanding w

📌 Field Service Engineer (Nagpur)
🏢 Philips
📍 Nagpur