KEY RESPONSIBILITIES:
- Communicate with customers professionally and understand their needs, requirements, and feedback.
- Build strong and long-term relationships with customers.
- Train and guide staff on customer handling, communication, and service standards.
- Monitor staff interaction with customers and provide feedback for improvement.
- Help improve the overall customer experience and service quality.
- Maintain records of customer feedback, complaints, and important requirements.
- Coordinate with internal teams to ensure customer issues are resolved on time.

SKILLS REQUIRED
- Excellent communication and interpersonal skills.
- Ability to understand customer needs and provide appropriate solutions.
- Confident and professional personality.
- Good problem-solving and follow-up skills.




- Basic knowledge of MS Office / Excel / Google Workspace for reports and customer records.
- Ability to train staff and communicate instructions clearly.

CANDIDATE PROFILE
- Experience: 1–3 years in Customer Relations, Customer Service, Retail, Front Office, Training, or a similar role preferred.
- Experience in retail or educational products will be an advantage.
- Should be confident interacting with different types of customers, patient, approachable, proactive, and solution-oriented.
- Positive knowledge of Gujarati, Hindi, and English will be preferred.

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Public Relations Officer (Rajkot)
🏢 Edumall Enterprise
📍 Rajkot