Job Summary

We are seeking a detail-oriented Assistant Manager CRM to manage post-OC (Occupancy Certificate) and possession-related activities at site. This role involves coordination with internal teams and communication with customers to ensure a smooth handover process.

Key Responsibilities

Post-OC & Possession Management
- Handle the process from OC receipt to final possession handover
- Follow internal processes and maintain documentation
- Maintain records of customer interactions and handovers

Snagging & Quality Coordination
- Conduct snagging inspections with customers
- Track and follow up on closure of observations
- Coordinate with relevant teams for resolution

Handover & Documentation
- Ensure units are ready prior to possession
- Prepare and verify documents such as possession letters, forms, and payment records
- Coordinate with accounts for payment status and closure
- Maintain proper documentation records (physical and digital)





Customer Interaction
- Act as a point of contact for customers after OC
- Respond to queries and provide updates
- Support a smooth possession experience

Coordination
- Work with internal departments including projects, legal, accounts, and facility teams
- Monitor completion of pre- and post-possession activities

Process & Reporting
- Follow standard operating procedures
- Maintain reports and share updates with management

Candidate Requirements
- 6 to 8 years of experience in CRM or post-sales, in real estate
- Experience in possession and handover processes is preferred
- Valuable communication and coordination skills
- Ability to manage multiple tasks and follow timelines
- Basic knowledge of documentation and reporting

📌 Assistant Manager (Mumbai Suburban)
🏢 Raveshia Realtors
📍 Mumbai Suburban