Job Summary

As a member of NCR Voyix Telecom Network Engineering team, the Engineer will have responsibility for monitoring, supporting, and handling incidents and requests of Genesys cloud infrastructure Cisco IPT in a global multi-location contact center, corporate and branch office environment. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services.
Responsibilities
- Experience with multi-site GENESYS PureCloud configurations for a multi-location contact center.
- Operational Knowledge of Cisco Call Manager, Unity Connection.
- Basic knowledge of call routing in Cisco IPT design.
- Able to configure jabber for Windows, Android Mac.
- Able to analyses call routing like Local, National International Call.
- Experience with PureInsights reporting platform.
- Data Networking (Genesys routing/switching, QOS).
- Monitoring and Reporting Applications.
- Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits Signaling Protocols.
- Basic knowledge of leased Line,



MPLS SD-WAN.
- Working knowledge of Cisco Routers Switches.
- Basic knowledge of Cisco Meraki.
- Able to upgrade switch/router IOS.
- Has the interest to learn new technologies.
- Process to raise Cisco TAC case working experience with Cisco TAC.
- General Architecture (LAN/WAN Networks).
- SIP, Mgcp, SS7 other VoIP protocol basic call flow.
- Configuration and creation of VLAN.
- Sound knowledge of DNS and Infoblox tool.
Non-Technical Skills
- Overall, 2-4 years of experience.
- General Attributes: (Strong written, verbal, MS-Office Application skills).
- Adept at reading, writing, and interpreting technical documentation and procedure manuals.
- Excellent Client Relations Skills.
- Valuable Mentoring Skills (technical and process).
- Extremely flexible, ability to form outstanding working relationships.
- Skilled at working within a team-oriented, collaborative environment.
- Highly self-mo

📌 Telecom Networking Engineer (Chennai)
🏢 NCR Voyix
📍 Chennai