TSX Voice -Internation Voice Process

Location - GGN -398

CTC -as per policy

Fresher/ExpGrd/UG

Key Responsibilities
- Handle customer queries through calls.
- Understand customer concerns and provide accurate and timely solutions.
- Maintain a high level of customer satisfaction and professionalism.
- Resolve customer complaints and escalate complex issues to the relevant teams.
- Maintain accurate records of customer interactions and resolutions.
- Follow defined processes, quality standards, and service-level agreements (SLAs).
- Coordinate with internal teams to resolve customer issues effectively.
- Provide regular updates to customers regarding their queries or requests.
- Identify recurring customer issues and share feedback with the relevant teams.




- Achieve assigned productivity, quality, and customer satisfaction targets.

Required Skills
- Excellent verbal and written communication skills.
- Robust customer-handling and problem-solving abilities.
- Good listening and interpersonal skills.
- Ability to work under pressure and manage multiple customer queries.
- Basic knowledge of MS Office and customer support tools.
- Good attention to detail and a positive attitude.
- Willingness to work in shifts, including weekends, if required.

Education & Experience

📌 Customer Support Executive- Voice (Gurugram)
🏢 TP
📍 Gurugram