Job description:

Primary Role Overview

As an Admin at CDA Academy, you are more than a coordinator — you are a driver of operational excellence. Beyond the defined responsibilities, your role demands a proactive mindset, taking initiative and filling in the gaps when needed. Whether it is ensuring a seamless experience for learners or stepping up during critical situations, you are expected to take full ownership and contribute beyond this job description to maintain the academy’s efficiency and excellence.

Core Responsibilities

1. Enquiry & Front Desk Management
- Greet and manage all walk-in visitors and direct enquiries professionally.
- Provide accurate course and academy information to prospective learners.
- Maintain enquiry logs and follow up with leads.

2. Learner Onboarding & Support
- Coordinate printing and distribution of onboarding materials (T&Cs;, application forms, welcome cards, pens).
- Add current learners to the attendance system and learner groups.
- Assist in collecting learner photos during onboarding for convocation purposes.

3.



Group Coordination & Communication
- Create and maintain active learner WhatsApp groups.
- Share CDA posts, YouTube videos, and updates in learner and ambassador groups.
- Notify learners about upcoming sessions, trainer assignments, exams, and academy events.

4. Academic & Event Arrangements
- Coordinate classroom arrangements for sessions, exams, guest lectures, and internal events.
- Support trainers and staff with setup and learner logistics.
- Actively participate in and support the execution of all academy events.

5. ERP Management & Fee Follow-ups
- Update and manage learner information on the ERP system.
- Ensure timely fee collection and resolve discrepancies through proper follow-up.
- Maintain records of payment schedules and collection status.

6. Certification & Convocation Coordination
- Manage convocation logistics: awards, medals, caps, and certificate printing.
- Liaise with designers and ensure ti

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