19 Aug
|
Weekday`
|
India
This role is for one of our clients
Industry: Business Consulting and Services
Seniority level: Associate level
Min Experience: 2+ years
Location: India, Remote (India)
JobType: full-time
We are looking for a high-performing Account Manager to manage and grow a portfolio of clients in a rapid-paced, performance-driven environment. This role goes beyond traditional customer success, with a strong focus on client retention, revenue growth, relationship management, and measurable business outcomes.
As a strategic partner to 40–50 active client businesses, you will work closely with business owners and their teams to identify challenges, implement effective solutions, improve performance, and drive long-term client success.
Requirements
Key Responsibilities
- Manage a portfolio of 40–50 active clients, ensuring strong engagement, satisfaction, retention, and business outcomes.
- Build trusted relationships with business owners and key stakeholders while acting as their primary point of contact.
- Conduct onboarding, support, coaching,
and performance review sessions to help clients achieve their business objectives.
- Understand client challenges and recommend appropriate solutions, resources, and subject matter experts.
- Analyze client sales funnels and business processes to identify performance gaps, revenue leakage, and growth opportunities.
- Drive renewals, upgrades, retention, and expansion opportunities through proactive account management and consultative engagement.
- Achieve assigned monthly revenue and account growth targets.
- Collaborate with Subject Matter Experts and internal fulfillment teams to ensure seamless service delivery and strong client experiences.
- Monitor account health and proactively address risks related to churn, cancellations, or declining performance.
- Maintain strong performance metrics, including low cancellation/refund rates and healthy client retention.
- Maintain accurate client records, account plans, follow-ups, and perfor
📌 Account Manager (India)
🏢 Weekday`
📍 India