Greetings from TCS
TCS presents an excellent prospect for Team Leader - Asset Protection Operations
Role: Team Leader - Asset Protection Operations
Desired Experience Range: 4-8 Years

Location- Chennai, Bangalore, Hyderabad, Pune, Kochi, Mumbai, Delhi

Role Summary

Lead daily Asset Protection operations across alarm monitoring, fraud investigations, exception management, and video evidence services while ensuring operational excellence, compliance, and KPI achievement.

Key Responsibilities
- Manage day-to-day operations across KCAC, MAX, and VIEW Room functions.
- Ensure achievement of alarm response SLAs, investigation turnaround times, and video retrieval targets.
- Monitor productivity, quality, compliance, and operational performance metrics.
- Oversee incident escalations, fraud investigations, and critical event management.
- Ensure compliance with UL standards, legal requirements,



and corporate policies.
- Coordinate with Asset Protection Managers, Facilities, Legal, HR, Retail Operations, and external agencies.
- Drive workforce planning, queue management, staffing, and resource allocation.
- Conduct coaching sessions and performance reviews for team members.
- Lead process improvement initiatives focused on service quality, efficiency, and risk reduction.

Primary Competencies
- Asset Protection Operations Management
- Team Leadership
- Incident Management
- KPI & SLA Governance
- Compliance Management

Secondary Competencies
- Workforce Management
- Risk Management
- Stakeholder Communication
- Quality Assurance
- Continuous Improvement

📌 Team Leader (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru