Job Title - ServiceNow Lead Engineer (Telecom Domain)

Total Experience Required: 7+

SNOW Experience Required: 5+ Relevant Years on SNOW

Experience working with CMDB, ITOM, TSOM, and TSM modules

Job Type: Full Time - Hybrid

Location: Bengaluru / Chennai / Hyderabad / Pune – Hybrid (2 to 3 days Work from Office)

Skills: CSA, CIS- CSM, CIS-TPSM - Certifications are mandatory

We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement scalable solutions on the ServiceNow platform. The ideal candidate will have deep expertise in CMDB, ITOM, TSOM, and TSM modules, along with robust hands-on development experience in ServiceNow scripting, integrations, and platform architecture.

The candidate will play a key role in driving ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation, while mentoring junior developers and collaborating with cross-functional teams.

ServiceNow Development

Design, develop, and implement solutions on the ServiceNow platform aligned with business requirements.





Build and customize ServiceNow applications using:

Business Rules

Script Includes

Client Scripts

UI Policies

UI Actions

Flow Designer

Workflows

Lead development efforts and ensure adherence to ServiceNow development best practices.

CMDB Management

Design and maintain CMDB data model and CI relationships.

Implement CMDB governance, health dashboards, and data quality rules.

Configure and manage Discovery and Service Mapping integrations.

Ensure accurate CI lifecycle management and relationship mapping.

ITOM & TSOM Implementation

Implement and support IT Operations Management capabilities including:

Event Management

Discovery

Service Mapping

Operational Intelligence

Work on Telecom Service Operations Management (TSOM) solutions for telecom network/service monitoring.

Configure event correlation, alert management, and automation workflows.

TSM (Telecom Service Management)

📌 Software Engineering Consultant (Chennai)
🏢 Sourcebae
📍 Chennai