ABOUT THE COMPANY

Beerupii Innovation Private Limited (BIPL) is a Lending Service Provider (LSP), headquartered in Bengaluru, India working with RBI regulated lending partners. As a wholly-owned subsidiary of Global Line Network (GLN), BIPL operates as a digital lending platform connecting creditworthy borrowers with regulated NBFC lending partners.

GLN is part of the Wiselink Group, a publicly listed conglomerate on the Taiwan Stock Exchange (TPEX: 8932) with a current market capitalisation of over a 1 Billion USD. The group's fintech arm and flagship app Zenzy crossing 100 million downloads on the Google Play Store.

At BIPL, we are not just building a lending platform — we are laying the rails for our vision of a complete BFSI app, where every product is compliant, scalable, and customer first.

We are the India operations of a Overseas headquartered group. We operate under strict financial discipline, regulatory compliance, and real-time reporting standards. Our platform partners with NBFCs to distribute digital lending products alongside multi revenue streams.





ROLE OVERVIEW

As Senior Customer Experience Executive, you will be the voice and written word of Beerupii across every customer touchpoint — inbound voice calls, email support, and Google Play Store review management. This is not a scripted call-centre role. You will handle real customer queries on loan status, KFS disclosures, EMI payments, repayment issues, and app experience — and you will represent the company's reputation on public platforms.

You will operate within regulated framework — understanding grievance timelines, Fair Practices Code obligations, and escalation protocols to our NBFC lending partners. You will also play an active role in managing BIPL's Play Store reputation — crafting timely, empathetic, and brand-consistent responses to user reviews, escalating product and technical bugs, and tracking review trends to feed back into product and operations.

This role demands someone who

📌 Tem Lead/ SME- Customer Service (Bengaluru)
🏢 Beerupii innovation Private
📍 Bengaluru