What youll be doing
- Form an integral part of 24*7 rota to provide security in-life support
- Be a Subject Matter Expert for technology & customer infrastructure network
- Triage, Review, and implement security specific changes in line with Customer security policies and change control processes.
- Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents
- Review code upgrade and test implement before rolling on to production
- Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information
- To provide reactive incident support via Service Now , attending customer troubleshooting calls, providing detailed analysis and fixing issues within contractual obligation and SLA
- Adhere to change and incident management process. Represent on CAB for complex technical issues
- Drive current product launches & technology training
- To ensure that all agreed communication, notification , updates are delivered in timely manner




- Mentoring and supporting collegues with knowledge sharing on issues, technology platform

Essential Skills / Experience

Hands-on experience in operation and management of security infrastructure.

5-8 years of experience on following products/technologies
- Knowledge and Hand on experience on Zscaler (ZIA,ZPA,ZDX,ZTB)
- Knowledge and handon experience on Firewalls (ASA, FTD, FMC, Palo Alto Next Gen Firewall)
- Implementation and operation support experience on NAC Solution (Cisco ISE and Aruba CPPM)
- Identity and access managent knowledge on OKTA,CyberArk
- IPS policy management, signature fine tuning.
- Knowledge of device health monitoring tools and systems
- Stakeholder management and ability to work under pressure
- Effective oral and written communication

Experience Required
- Experience of working in a global security operation environment, ticketing-tools like remedy, Service Now and exposure to ITIL processes in context of service operati

📌 Security Professional (Bengaluru)
🏢 hackajob
📍 Bengaluru