Assistant Manager Logistics Operations

Company: The Sleep Company
Location: Bhiwandi, Mumbai
Experience: 2–7 Years
Industry: D2C | E-commerce | Retail | Consumer Internet
Transportation: Pick & Drop Facility Available from Bhiwandi Station
Notice Period: Immediate Joiners / Candidates with maximum 30 days’ notice period preferred

About the Role

The Sleep Company is looking for a results-driven Assistant Manager – Logistics Operations to manage end-to-end last-mile delivery operations, courier partner performance, in-house logistics and customer delivery experience.

The role will be responsible for improving delivery performance, EDD adherence, reducing RTO and delivery TAT, optimizing logistics costs and driving operational improvements through data and technology.

Key Responsibilities
- Manage day-to-day last-mile logistics operations across pan-India locations.
- Monitor shipment movement from dispatch to final delivery and ensure EDD adherence.
- Track key logistics KPIs including Delivery %, EDD, RTO %, NDR, TAT, First Attempt Delivery and shipment aging.




- Manage escalations related to delayed, undelivered, damaged or misrouted shipments.
- Manage performance of national, regional and local courier partners.
- Conduct regular courier partner performance reviews against defined SLAs and KPIs.
- Evaluate and onboard courier partners based on serviceability, capacity, performance and cost.
- Drive lane-wise and city-wise courier allocation based on partner performance.
- Support regional and in-house logistics operations to improve delivery coverage and TAT.
- Lead the logistics operations team, define KPIs and drive productivity and accountability.
- Prepare and maintain daily, weekly and monthly MIS and logistics dashboards.
- Analyse logistics data to identify operational gaps and improvement opportunities.
- Develop and implement SOPs and process improvements to improve operational efficiency and reduce errors.
- Work closely with Technology and cross-fun

📌 Assistant Manager Logistics Operations (Mumbai)
🏢 The Sleep
📍 Mumbai