Key Responsibilities

1. Facility Operations
- Manage the day-to-day operation of the assigned building, premises and facility services.
- Support the Facility Manager in operational planning, resource allocation and implementation of site requirements.
- Ensure smooth and uninterrupted delivery of all contracted services in accordance with the agreed scope of work and service-level requirements.
- Conduct regular site inspections and promptly address operational deficiencies.
- Maintain site logbooks, checklists, registers, reports and other required documentation.

2. Client Relationship Management
- Develop and maintain a skilled working relationship with the client and authorised client representatives.
- Understand client requirements, identify service needs and coordinate the necessary operational support.
- Attend client meetings and provide updates on service performance, pending issues and corrective actions.
- Record, track and resolve client complaints within the prescribed turnaround time.
- Immediately escalate critical incidents,



service disruptions and matters outside the approved scope or authority.

3. Service Delivery
- Ensure that all facility services are delivered according to the contract, approved SOPs, schedules and client requirements.
- Monitor service quality, manpower deployment, attendance, productivity and adherence to site instructions.
- Coordinate with housekeeping, technical services, security, helpdesk, pest control, landscaping, waste management and other service teams, as applicable.
- Identify service gaps and implement corrective and preventive actions.
- Ensure that service delivery records and supporting evidence are complete and available for client review and audit.

4. Equipment Operation and Maintenance
- Ensure that facility equipment and systems are operated according to manufacturer instructions, approved SOPs and safety requirements.
- Monitor equipment condition, performance and maintenance status.
- Coordinate

📌 Facility Executive (Thiruvananthapuram)
🏢 ONE SIS Solutions
📍 Thiruvananthapuram