Responsibilities
- Welcome and assist patients and their attendants throughout their hospital visit.
- Handle patient queries related to appointments, admissions, billing, diagnostics, pharmacy, and other hospital services.
- Coordinate with doctors, nursing, billing, pharmacy, diagnostics, and other departments to resolve patient concerns.
- Attend to patient complaints and grievances and ensure timely resolution.
- Follow up on unresolved issues and provide appropriate updates to patients and attendants.
- Collect patient feedback and identify areas for improving patient experience.
- Assist patients with navigation and coordination within the hospital.
- Support VIP and special-category patients as required.
- Explain hospital procedures, facilities, and services clearly to patients and attendants.
- Maintain proper records of patient complaints, feedback, and resolutions.
- Escalate critical or sensitive complaints to the concerned authority promptly.
- Maintain qualified communication and confidentiality of patient information.




- Support patient satisfaction surveys and service-quality initiatives.
- Ensure compliance with hospital policies, NABH standards, and patient safety practices.
- Participate in patient experience and quality improvement activities.
Qualifications

Experience Any Bachelors Degree; Hospital Management / Healthcare Administration preferred. 1 3 years of experience in patient relations, hospital front office, customer service, or healthcare administration. Experience in a multispecialty/tertiary care hospital is preferred.
Specialisation
- 1 3 years of experience in patient relations
- hospital front office
- customer service
- or healthcare administration.
Skills / Competencies
- Excellent communication and interpersonal skills.
- Strong patient-handling and customer-service skills.
- Good problem-solving and conflict-resolution abilities.
- Empathetic and patient-focused approach.
- Good coordination and follow-up skills.
- Basic comp

📌 Patient Relations Officer (Chennai)
🏢 Dr.Kamakshi Memorial Hospital
📍 Chennai