Remote (India) · Full-time · UK business hours

About Script Assist

Script Assist is a UK-based
healthtech platform
powering the operational infrastructure behind private clinics and pharmacies. We run the “operating system layer” that makes regulated healthcare workflows secure, auditable, and fast — spanning clinic operations, pharmacy operations, prescribing and dispensing processes, fulfilment and delivery tracking, and operational reporting.

We’re growing quickly, and we’re building a world-class remote operations team in India to support UK clinic and pharmacy partners at scale.

Important:
This is
not
a patient-facing role and you will
not
make clinical decisions. It’s a high-ownership
platform support / service desk
role for a pharmacist who is
tech-forward
and loves structured problem-solving.

The Role

You’ll be part of Script Assist’s
Platform Support / Customer Operations
team supporting clinics and pharmacies using our platform every day. You’ll handle a structured support queue, troubleshoot operational workflow issues,



and escalate with high-quality evidence so problems get fixed quickly and permanently.

This role suits pharmacists who enjoy:
- software systems and troubleshooting
- workflow operations and process discipline
- turning messy partner problems into clean, actionable tickets

What you’ll do (pharmacy operations + platform support)
- Provide
platform support
and
service desk
coverage for pharmacy and clinic partners
- Triage operational issues across
pharmacy workflows
: dispensing operations, inventory status, batch/lot & expiry, substitutions, delivery exceptions
- Support
prescribing/dispensing operations
from an operational perspective (non-clinical execution, SOP-led)
- Investigate workflow issues before escalation: isolate scope, capture evidence, reproduce issues, document clearly
- Maintain high-quality operational documentation and audit-friendly logs
- Communicate clearly with partners: status updates, next steps, what informat

📌 Pharmacist – Platform Support (India)
🏢 Script Assist
📍 India