· Acts as a liaison between IT and business units by:

o Opening and maintaining lines of communication to monitor and improve business unit satisfaction with IT;

o Provides a single point of contact for business units into IT and acts as a conduit between the two business units;

o Makes recommendations for product enhancements; documents all business requirements

· Manages business unit expectations of IT by:

o Participating in Business Process Modeling sessions, acting as a documentation, co-facilitator, facilitator, or subject matter expert in sketch sessions;

o Conducts interviews and performs analysis in order to create Business Cases for projects;

o Conducts preliminary investigation for all project requests. Reviews requirements, specifications, test, support and training plans to ensure they are in line with business objectives on projects;

o Participates in Business Process Management group efforts to collect and analyze metrics and continually improve processes owned by the group;





o Participates in root cause analysis in order to recommend product enhancements or other

o appropriate actions to improve productivity for both the business units and IT.

· Document and maintain process flows for each Area of Responsibility, as well as review procedures to ensure they align with processes and procedures.

· May act as a project manager on some projects.

· May participate in documenting procedures from time to time as required by Management.

· Through knowledge of Gap analysis, BRD,FRD and SPS.

· End-to-end process flow documentation along with experience in SOP, DTPs and user manual.
- Capture, validate and document business and system requirements, ensuring they are in line with key strategic principles and translated from business operations, business objectives, or from external requirements
- Create and maintain documentation such as process documentation and training material, as well as supporting controls and quality assurance for key stakeho

📌 Business Analyst II (Ahmedabad)
🏢 Pinnacle Services And Solutions
📍 Ahmedabad