Job Description

Rider Support: Serve as the primary point of contact for active riders (vendors), providing immediate support over the call

Booking Management: Manage and manually assign bookings that are require specific coordination

Trip Coordination: Call riders and customers to coordinate pick-up locations, clarify addresses, or navigate to ensure successful trip commencement.

Rider Support (Outbound): Make outbound calls to riders who are active in the system (Welcome call /acceptance rate, low online hours)

Emergency Handling: Serve as the first point of contact for riders

Compliance Checks: Remind riders via call or message about immediate compliance needs (e.g., license expiry, app update, mandatory training).

Daily Briefs: Prepare quick daily summaries on major operational hurdles, fleet availability gaps





Skill / Expertise / Work background:
- Excellent phone communication and active listening skills.
- High ability to multitask and manage call volumes. Solid problem-solving and conflict resolution skills over the phone. Fluency in Tamil and basic English is mandatory.

Experience level:

Minimum 1-2 years of experience in a call center, customer service, or a dispatch/operations control desk

Qualification: Bachelor's degree (any field)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 Executive - Vendor Operations (Coimbatore)
🏢 RED TAXI
📍 Coimbatore