Purpose of Recruitment:

We are building a talent community of Service Desk professionals for future opportunities with Fujitsu in India. By joining our pool, youll stay connected with us and be among the first to learn about openings that match your skills. Fujitsu is committed to creating a sustainable world through innovation and digital transformation, and we invite you to be part of this journey.

Role Purpose:

The Service Desk Agent (SDA) serves as the first point of contact for information technology (IT) support needs, delivering responsive, consistent, reliable, and customer focused assistance to ensure the smooth operation of day-to-day activities.As the role evolves toward an enhanced customer experience, and as the face and voice for users seeking aid, the role holder represents the service experience and is essential in building trust.This role is key to diagnosing and resolving incidents, providing user guidance and handling service requests.

Key Accountabilities:




- Technical capabilityAbility to support standard technical queries related to a focused range of hardware and software products, capable of using and configuring computer systems to troubleshoot and resolve issues.
- Customer ExperienceDemonstrates a customer-centric approach by delivering compassionate and tailored support that builds trust and lasting relationships. Listens actively, communicates with clarity, and takes full ownership of the customers needs by not just resolving issues, but ensuring they feel heard and valued. Understands that every interaction shapes the customers perception of Fujitsu, and strives to turn challenges into positive experiences.
- InnovationEmbraces change and drives progress by actively seeking and applying smarter, faster, and more productive ways to deliver support. Recognizes the importance of staying informed about technological trends and continuously developing skills. Leverages emerging technologies such as automation, AI, and digital tools to stre

📌 Service Desk Agent (Bengaluru)
🏢 Fujitsu
📍 Bengaluru