19 Aug
|
Unity SFB
|
India
Monitor real-time call volumes, queues, and agent availabilityTake corrective actions to maintain SLA and service levelsPrepare forecasts and create effective staffing schedulesManage shift planning, leave allocation, and coverageTrack adherence, shrinkage, occupancy, and productivity metricsAnalyze performance gaps and share improvement insightsPublish daily/weekly/monthly performance reportsCoordinate with Ops, HR, and Training for staffing needsManage WFM tools and ensure data accuracy
Key Responsibilities
📌 Workforce Manager (India)
🏢 Unity SFB
📍 India