Job Scope: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.

Role & responsibilities
- Managing the existing key accounts
- Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
- Manage escalated customer complaints her major incidents
- Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
- Responsible to maintain accurate records of discussions or correspondence with customers
- Analyze statistics and other data to determine the level of customer service being provided by the organization
- To build and grow good client relationship to ensure retention and business growth.
- To liaise with internal teams to ensure resource availability for on-time project delivery
- To maximize revenue from existing accounts and develop new accounts within current clients




- Collaborate with internal business teams to discuss on possible improvements to customer service
- Conduct regular review meetings with customers to discuss on issues
- Prepare weekly MIS including project status reports.

Preferred candidate profile
- 3-6 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT industry
- Engineering Graduate in Computer Science or Electronics
- Analytical mindset to solve issues with focus on client/customer requirement
- Takes initiative and accountability
- Team Player and actively engage and contribute in the team
- Ability to manage timelines effectively
- Must have attention to detail
- Flexible to work in 24x7 workplace
- Excellent communication in English (written & verbal) and interpersonal skills

📌 Technical Account Manager (Bengaluru)
🏢 Tanla Platforms
📍 Bengaluru