19 Aug
|
ETERNAL
|
Gurugram
Role & Responsibilities
- Conduct training sessions for Customer Delight Associates.
- Facilitate onboarding, process and CX training.
- Deliver engaging learning sessions and activities.
- Assess learner performance and identify skill gaps.
- Provide coaching and feedback to improve performance.
- Create and update training content and materials.
Preferred Candidate Profile
- 3-5 years of experience in Training/L&D.;
- Experience in Customer Service, BPO, Contact Centre, or E-commerce preferred.
- Solid communication and presentation skills.
- Excellent facilitation and classroom management skills.
- Ability to engage and influence learners.
- Strong content delivery and coaching skills.
- Customer-centric and performance-driven approach.
📌 Customer Delight Trainer (Gurugram)
🏢 ETERNAL
📍 Gurugram