∙ Call all inbound leads (online) within 5 minutes of lead receipt.
∙ Conduct structured offline lead follow-ups and tracing activities.
∙ Execute daily outbound calling as per assigned lead list and priority queue. ∙ Qualify leads based on budget, intent, timeline, and project fit.
∙ Re-engage aged and unconverted leads through planned follow-up sequences.
B. Site Visit Booking & Logistics
∙ Confirm site visit appointments using the approved call script and objection-handling framework.
∙ Coordinate cab arrangement for customers travelling for site visits.
∙ Maintain a site visit confirmation and show-up tracking register.
∙ Follow up with confirmed site visitors 24 hours and 2 hours before scheduled visit.
C. CRM & Reporting
∙ Log every call, lead status, and next-action date in the CRM within the defined SLA.
∙ Update the daily telecalling MIS sheet with call volumes, connects, bookings, and conversion status.
∙ Flag stale or unresponsive leads for Sales Head review on a weekly basis.
∙ Maintain the booking management sheet for both sales and telecalling pipelines.
D. Script Adherence & Quality
∙ Follow the approved calling script for each lead type (online inbound, offline, re engagement).
∙ Participate in weekly roleplay and script practice sessions.
∙ Accept feedback from call audits and apply corrections within 48 hours. ∙ Escalate objections not handled by the script to the Team Lead or Sales Head.
E. Team Collaboration
∙ Attend daily operations meetings and morning huddles without exception. ∙ Share daily lead distribution updates with the team lead for equitable assignment. ∙ Co-ordinate with the sales team on hot leads, walk ins, and conversion follow-up. ∙ Raise genuine concerns about lead quality, system issues, or script gaps in the right forums — not informally.