Job Description:

Key Responsibilities

Security Monitoring & Alert Triage
- Monitor and triage security alerts and platform health notifications from SIEM (Microsoft Sentinel), NIDS, NMS, and OT-specific security platforms (Nozomi Vantage, Claroty SRA).
- Perform initial classification of alerts based on severity, asset criticality, and business impact, ensuring

timely action in line with customer SLAs.
- Continuously monitor threat detection (MDR) and platform health (CCM) queues across assigned customer

accounts during shift.

Investigation & Incident Handling
- Conduct initial investigation and basic correlation of security events following documented SOPs, playbooks, and runbooks.
- Enrich alerts with contextual data — asset information, past incident history, known threat indicators —

and update ticketing systems (ServiceNow, iTop) with structured case notes.
- Identify and escalate complex security incidents, advanced threats, or platform issues to MDR L2 or CCM L2

teams with full context and documented handoff.




- Coordinate with L2 analysts and Security SMEs during critical incidents to support mitigation and closure of

high-severity events.
- Update and follow incident response playbooks aligned to the OT/ICS threat landscape, including adversary

behaviour in industrial environments.

Reporting & Documentation
- Maintain thorough documentation of all actions taken, follow-ups, escalation history, and case closure

notes within the ticketing system.
- Prepare KPI dashboards, shift handover reports, and contribute to Monthly Service Reports (MSRs) for

assigned customer accounts.
- Support SIEM administration activities including ad hoc reporting and basic troubleshooting.

Shift Operations & Team Collaboration
- Adhere to shift operational standards including ticketing hygiene, SLA adherence, and shift handover

protocols.
- Liaise with internal stakeholders and customer contacts regarding security issues, service updates, and

future recommendations.

📌 Cybersecurity - Ananlyst (Chennai)
🏢 Schneider Electric
📍 Chennai