Voice Process Executive – US & UK Project

Company: Sutherland

Location: Chennai, Tamil Nadu

Employment Type: Permanent / Full time

Process: Voice Process – US & UK Projects

Salary: ₹3.5 LPA Fixed

Job Summary

Sutherland is hiring Voice Process Executives for its US & UK customer support projects in Chennai. The role involves handling customer interactions over the phone, understanding customer requirements, resolving queries, and delivering a high-quality customer experience.

Key Responsibilities

- Handle inbound/outbound customer calls for US and UK clients.
- Understand customer queries and provide accurate and professional resolutions.
- Maintain excellent communication and customer service standards.
- Handle customer complaints, requests, and escalations effectively.
- Follow defined process guidelines, quality standards, and compliance requirements.
- Maintain accurate customer information and update systems as required.
- Meet process-specific targets related to quality, productivity, and customer satisfaction.
- Coordinate with internal teams whenever required to resolve customer issues.
- Maintain professionalism while communicating with international customers.

Required Skills
- Excellent verbal English communication skills.
- Good listening and comprehension skills.




- Clear pronunciation and professional communication.
- Strong customer-handling and problem-solving abilities.
- Comfortable speaking with US and UK customers.
- Basic computer knowledge and ability to work with multiple systems.
- Positive attitude and willingness to work in a customer-facing voice process.
- Candidates should be comfortable working in rotational shifts / international shifts, as required by the process.

Eligibility
- Freshers and experienced candidates can be considered, depending on process requirements.
- Candidates must be comfortable working from the Chennai office.
- Good spoken English is mandatory.
- Candidates should be flexible with US/UK shift timings.

Compensation & Employment
- CTC: ₹3.5 LPA Fixed
- Employment: Permanent
- Work Type: Full-Time
- Location: Chennai
- Process: International Voice – US & UK

Why Join Sutherland?
- Work with a globally recognized organization.
- Opportunity to work on international US & UK projects.
- Exposure to global customers and international processes.
- Career growth and learning opportunities.
- Permanent employment opportunity.

Interested candidates can apply/share their updated resume for the Voice Process opportunity in Chennai.

📌 Voice process (Chennai)
🏢 Sutherland
📍 Chennai