Role & responsibilities
- Handle inbound and/or outbound calls with international customers.
- Resolve customer queries and provide appropriate solutions.
- Maintain professional and effective communication.
- Understand customer requirements and provide accurate information.
- Maintain call quality and customer satisfaction standards.
- Record customer interactions accurately in the CRM/system.
- Escalate unresolved issues to the relevant department.
- Meet defined productivity, quality, and performance targets.
- Follow company policies and standard operating procedures.

Preferred candidate profile
- Minimum 1 year of experience in International Voice Process.
- Graduate candidates preferred.
- Excellent English communication skills.
- Solid customer-handling and interpersonal skills.
- Good listening and problem-solving abilities.
- Comfortable working in rotational/night shifts.
- Basic computer and typing skills.
- Ability to work in a fast-paced, target-oriented environment.

📌 International Voice Process Executive (Pune)
🏢 .
📍 Pune