Role & responsibilities

The NOC Senior Engineer is a senior; hands-on operations role focused on running a mature 247 Network Operations Center. This position is responsible for advanced incident management, cross-domain technical escalation, proactive monitoring maturity, and ensuring operational stability across network, server, cloud, and database platforms. The role acts as the senior technical authority on shift and ensures disciplined NOC execution and follow-the-sun continuity. Advanced NOC Responsibilities • Act as the L3 technical escalation point and senior authority for P1/P2 incidents. • Lead real-time incident triage, stabilization, and restoration during major outages. • Execute and enforce incident command practices including ownership, timelines, and escalation control. • Collaborate with Operations Center (OC) and Incident Managers during Major Incident Management (MIM). • Ensure accurate, real-time updates and complete post-incident documentation in ITSM tools. • Enforce adherence to NOC SOPs, runbooks, alert response standards, and escalation matrices.



Proactive Monitoring & Operational Excellence • Own the effectiveness of proactive monitoring across all infrastructure layers. • Identify alert noise, gaps, and false positives; drive alert tuning and threshold optimization. • Improve dashboards, service health views, and early-warning indicators. • Analyze recurring incidents and drive corrective and preventive actions to reduce MTTD and MTTR. Shift Leadership & Continuity • Serve as the senior technical lead during assigned shifts. • Lead structured shift handovers and overlapping coverage between global teams. • Mentor L2 and junior engineers during incidents and day-to-day operations. • Drive cross-skilling and raise overall NOC technical maturity. Technical Requirements • Cloud Platforms: Advanced operational experience in multi-cloud environments (AWS and Azure). • Server Engineering: Expert-level Linux and Windows server administration, tro

📌 Noc Engineer (Bengaluru)
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📍 Bengaluru