Roles and Responsibilities

1. Distributor & Customer Issue Resolution
- Resolve distributor-level logistics issues of Damage, Excess, Pilferage, Shortage, Investigate, close & prepare live MIS for all reported DEPS cases.
- Track and monitor issues on a case-by-case basis to ensure timely closure. Positive stakeholder management with Sales, Distributor, Transporter for timely issue resolution.
- Identify recurring issues and implement corrective actions to reduce TAT exceptions and operational escalations.
- Coordinate with relevant internal teams to ensure effective and timely resolution of logistics-related concerns.

2. Order Fulfilment & Logistics Operations
- Drive zonal order fulfilment and ensure 100% order fulfilment.
- Coordinate with warehouses, Sales, Planning, Transporters, and other stakeholders to ensure accurate and timely order processing.
- Monitor order fulfilment exceptions and proactively resolve operational bottlenecks.
- Ensure smooth execution of logistics operations while maintaining agreed service levels.

5. Market Visits & Market Intelligence




- Conduct at least 1 state distributor market visits per month.
- Regular Market visit to understand pressing issue & take feedback of Logistics & stock health situation.
- Document visit findings and share structured reports with relevant stakeholders.
- Gather insights on distributor operations, packaging, competition, last-mile delivery, unloading practices, floor delivery, operating hours, and other market-related factors.
- Convert market observations into actionable recommendations for improving logistics operations and distributor experience.

6. Last-Mile Logistics & Distributor Information
- Build and maintain a comprehensive database of last-mile logistics information for all distributors.
- Capture key parameters such as operating hours, unloading charges, floor delivery requirements, and other distributor-specific logistics requirements.
- Ensure coverage of assigned states/regions, with an o

📌 Assistant Logistics Manager (Mumbai)
🏢 Atomberg technologies
📍 Mumbai