Travel Team Lead – USA & Canada Process

Location: Zirakpur / Chandigarh / Mohali

Industry: Travel / International Air Ticketing

Job Overview

We are looking for an experienced Travel Team Lead with strong knowledge of the USA & Canada travel process and hands-on experience with Amadeus GDS. The ideal candidate should be capable of handling international air-ticketing operations, leading a team, and ensuring excellent service and operational performance.

Key Responsibilities

Lead and manage the USA & Canada travel process team.

Handle international flight bookings, cancellations, reissues, refunds, and ticketing.

Work confidently on Amadeus GDS for reservations and ticketing.

Manage complex itineraries and provide suitable flight options.

Monitor team productivity, quality, and daily performance.

Train and support team members on Amadeus and USA/Canada processes.

Resolve customer and operational escalations.

Coordinate with airlines and internal teams to resolve booking/ticketing issues.





Prepare and maintain daily/weekly performance reports.

Ensure compliance with company processes and service standards.

Requirements

Strong working knowledge of Amadeus GDS.

Good knowledge of USA & Canada air-ticketing processes.

Previous experience handling or leading a travel team is preferred.

Solid knowledge of international fares, rules, reissues, refunds, and ticketing.

Excellent communication and customer-handling skills.

Ability to work under pressure and meet targets.

What We Offer

Competitive salary based on experience and skills.

Opportunity to lead an international travel operations team.

Growth and career-development opportunities.

Professional and performance-driven work environment.

How to Apply

Interested candidates can share their updated CV at:

? [email protected]

📌 Travel Team Lead (India)
🏢 Explore My Travel
📍 India