Key Responsibilities
- Ensure timely and accurate monthly/quarterly incentive calculation for Global servicing colleagues
- Ensure monthly incentives are calculated basis the defined policy guidelines.
- Run incentive calculation model, perform high quality due diligence on the payments for the given portfolio/s
- Conceptualize, Design & Develop Dashboards via Excel Automation, Multi layered Excel equations, Charts, Pivots etc
- Identify opportunities to automate manual operational processes using Python, SQL, Generative AI and workflow automation tools.
- Design and develop AI-powered solutions leveraging Large Language Models (LLMs) for reporting, documentation, knowledge management, and business process optimization.
- Develop intelligent dashboards integrating business data with AI-generated insights.
- Partner with business stakeholders to identify high-impact AI use cases and implement scalable solutions.
- Create prompts, AI agents, and copilots to improve operational productivity.




- Evaluate emerging AI technologies and recommend creative solutions aligned with business priorities.
- Ensure responsible AI practices, data privacy, and governance while implementing GenAI solutions.
- Ensure strict adherence of control and compliance and related policies
- Work with quality assurance managers to coordinate system and user acceptance testing activity
- Individual must be able to operate independently and must have a go getter attitude.
- Individual would be responsible for validating / supporting Team Lead in ensuring adherence to guidelines across team.
- Ability to implement logical mindset by converting Business language to logical workflow.
- Support all internal & external incentive-based audits for the markets under scope.
- Partner with multiple teams including, but not restricted to, Incentive Design & Governance, Operational Performance Management, Incentive Plus Teams to identify and implement opportunities that further enhance the effectiveness Ince

📌 Analyst - Data Analytics - Gen AI/Agentic AI (Gurugram)
🏢 American Express
📍 Gurugram