Position: Call Centre Executive

Location: Ameerpet, Hyderabad
Employment Type: Full-Time
Experience: Freshers / Experienced
Languages: Tamil & Malayalam
Working Hours: 9 hours per day
Shift: Rotational / Round-the-Clock Shifts

Job Responsibilities
- Handle inbound/outbound customer calls professionally.
- Understand customer queries and provide appropriate information or solutions.
- Communicate clearly in Tamil and Malayalam.
- Maintain call quality and achieve assigned performance targets.
- Record customer interactions accurately in the system.
- Follow company processes, policies and quality standards.
- Coordinate with the concerned team for unresolved customer issues.

Candidate Requirements
- Freshers and experienced candidates can apply.
- Good communication skills in Tamil and Malayalam.
- Basic English/Hindi communication will be an advantage.
- Comfortable working in rotational/247 shifts.
- Basic computer knowledge and willingness to work in a BPO workplace.
- Good listening,



customer-handling and interpersonal skills.

Interview Process

Step 1 HR Screening:
Initial screening for communication skills, language proficiency, experience and shift flexibility.

Step 2 Language / Communication Assessment:
Candidates will be assessed on their Tamil and Malayalam communication, pronunciation, listening and customer-handling ability.

Step 3 – Operations / Client Interview:
Discussion with the operations/client team to assess customer-handling skills, attitude, problem-solving ability and suitability for the role.

Step 4 – Final Selection & Documentation:
Selected candidates will complete document verification and joining formalities.

Immediate joiners / candidates with short notice periods are preferred due to the urgent requirement.

for more details and interested candidates may reach us [email protected] / (phone hidden)

📌 Customer Care Executive (Hyderabad)
🏢 DISHHA STAFFING SERVICES
📍 Hyderabad