Skill: Inbound Sales Representative Associate - (Voice Process -International Process)

Education: Any Graduation-Freshers / HSC Passed with 1 Year exp can apply

Experience: 1 to 7 years (Freshers Can Apply)

Work Location: Mumbai, (Vikhroli-MDC2)

Shift timings: UK / US- Night Shift -(24*7) (Rotational week Off)

Work Mode: Work from Office

Role overview-The Business Inbound Voice Agent is responsible for handling inbound calls from business customers, providing comprehensive support across billing, account management, products, and services. This role is critical in resolving customer issues efficiently while identifying value-added opportunities to drive sales, support revenue growth, and strengthen customer retention. Agents act as a key point of contact for business customers, ensuring a high-quality service experience and contributing to overall commercial performance.

What are we looking for?
- Associate-level experience in customer service, inbound sales, or business support roles (B2B experience preferred).




- Experience handling inbound calls in a contact centre or similar environment is advantageous.
- Familiarity with CRM systems and call handling platforms is beneficial.
- Excellent verbal communication skills with a skilled and confident phone manner.
- Strong customer service orientation with the ability to build rapport with business customers.
- Commercial awareness and ability to identify sales and retention opportunities.
- Ability to multitask and manage call handling, system navigation, and documentation simultaneously.
- High attention to detail and accuracy when updating customer records.
- Resilience and ability to perform in a target-driven, fast-paced environment.

Roles and Responsibilities:
- Manage inbound voice calls from business customers, addressing a wide range of enquiries.
- Provide support across key areas, including:
- Billing and payment enquiries
- Product and service support
- Handset and device assistance
- Retail-re

📌 Walk-in For Customer support (Mumbai Suburban)
🏢 Accenture
📍 Mumbai Suburban