Qualification:Graduate in any discipline; preferably MBA/PGDM in Marketing, International Business, or related field
5-8 years experience in trading and merchant exports of ferro alloys or steel raw materials, both for domestic and international customers.Prior experience in export documentation and international trade.Experience dealing directly with steel mills, foundries and international commodity buyers.
Job Description:
As Customer Relationship Manager, the following would be the persons job role:
- Coordinate the complete order lifecycle from receipt of purchase order to final delivery.
- Ensure that customer specifications, quality requirements and contractual terms are correctly communicated internally.
- Monitor production/procurement, cargo readiness, inspection,
container/vessel booking and shipment schedules.
- Keep customers informed about shipment status and promptly address delays or deviations.
- Ensure timely submission of shipping and commercial documents to customers/banks as applicable
- Follow up proactively for timely realization of export/domestic receivables.
- Maintain customer-wise records of outstanding amounts, overdue days and credit exposure
- Act as the first point of contact for customer complaints relating to: Quality / Quantity / Specification / Shipment delays / Documentation / Packaging / Payment/commercial matters.
- Ensure timely resolution and closure of customer complaints.