Position OverviewWe are looking for a Training & Student Operations Coordinator who will be responsible for managing the complete learner journey — from lead follow-up and enrollment to training coordination, payment collection, completion, certification, and post-training engagement.

The role requires strong communication skill, follow-up, coordination, and ownership skills. The person will work closely with prospective learners, enrolled students, trainers, and management to ensure a smooth and professional training experience.

Key Responsibilities1. Lead Management & Follow-up

- Manage incoming leads from multiple sources, including:

Company website , LinkedIn, Employee/student references, Other marketing and referral channels
- Contact new leads promptly and understand their requirements.
- Maintain regular follow-ups with prospects.
- Keep lead status and next follow-up dates updated.
- Categorize leads based on their interest and conversion potential.

2. Lead Qualification & Counselling
- Understand the candidate's professional background, experience, career goals, and learning requirements.
- Explain relevant training programs, duration, curriculum, fees, schedule, and learning approach.
- Identify suitable programs based on the candidate's requirements.
- Handle common questions and objections professionally.
- Coordinate demo or counselling sessions wherever required.

3. Enrollment & Onboarding
- Follow up with interested candidates until enrollment is completed.
- Share onboarding instructions and required information.
- Collect necessary learner details and documents.
- Enroll learners into the appropriate training batch.
- Ensure the learner receives all required access, communication, and joining information.

4. Training Schedule & Batch Coordination
- Prepare and share training schedules with enrolled learners.
- Maintain batch-wise learner information.
- Coordinate with trainers regarding upcoming sessions.
- Provide advance heads-up to trainers regarding planned sessions, batch strength,



and learner requirements.
- Communicate any schedule changes, cancellations, or rescheduling to learners and trainers.

5. Student Engagement & Attendance
- Monitor learner participation and engagement.
- Follow up with students who miss sessions or become inactive.
- Identify learner concerns and coordinate with the trainer or management for resolution.
- Ensure students have the information required to attend and participate in sessions effectively.

6. Payment Follow-up & Collection
- Track enrollment payments and installment schedules.
- Follow up with learners for pending payments.
- Maintain accurate payment status for every learner.
- Coordinate with management/finance for payment confirmation, invoices, receipts, or other financial requirements.
- Escalate overdue payments when required.

7. Training Completion & Certification
- Track learner progress and training completion.
- Coordinate with trainers to confirm completion status.
- Ensure eligible learners receive their completion certificates.
- Maintain proper records of completed learners and certificates issued.

8. Post-Training Engagement
- Follow up with learners after training completion.
- Understand their career progress and additional support requirements.
- Coordinate interview, placement, mentorship, or career-support activities where applicable.
- Maintain a strong relationship with alumni.
- Encourage referrals and collect learner testimonials/feedback where appropriate.

9. Feedback & Training Quality
- Collect learner feedback during and after the training.
- Identify recurring issues, concerns, or improvement opportunities.




- Escalate important feedback to management and trainers.
- Maintain a professional learner experience throughout the program.

10. Reporting & Management UpdatesMaintain regular reports covering:
- Total leads received
- Lead source
- Leads contacted
- Follow-ups completed
- Demo/counselling sessions
- Enrollments
- Conversion rate
- Revenue generated
- Pending payments
- Active learners
- Attendance/engagement
- Training completion
- Certificates issued
- Post-training follow-ups
- Referrals and testimonials

Key Performance Indicators (KPIs)The role will be measured not only on activities but also on outcomes:
- Lead response and follow-up rate
- Lead-to-demo conversion
- Demo-to-enrollment conversion
- Overall lead-to-enrollment conversion
- Monthly enrollment target
- Training revenue target
- Payment collection rate
- Pending payment reduction
- Student attendance and engagement
- Training completion rate
- Certificate turnaround time
- Student satisfaction/feedback
- Referral generation
- Post-training engagement

Required Skills
- Excellent verbal and written communication
- Strong follow-up and coordination skills
- Good customer/student relationship management
- Ability to handle multiple leads and learners simultaneously
- Solid ownership and accountability
- Good organizational and time-management skills
- Comfortable working with CRM, spreadsheets, email, WhatsApp, LinkedIn, and other communication tools
- Basic understanding of sales and lead conversion processes
- Ability to work independently and coordinate with trainers and management

Preferred Experience
- 1–4 years of experience in training coordination, inside sales, student counselling, customer success, recruitment, education, or similar roles.
- Experience working with professional/technical training programs will be an advantage.
- Experience with CRM (Such as: Hub Spot, Zoho )or lead-management systems is preferred.

📌 Training & Student Operations Coordinator (India)
🏢 thecxguru
📍 India