Job Description – Service Advisor at Royal Enfield Dealership

Job Title:

Service Advisor

Department:

Service

Position Type:

Full time

Reporting To:

Service Manager

The service advisor is part of the customer facing team of the workshop. He will meet and greet the customer at the point of entry and will be responsible for customer consultation, repair estimate and job card opening process. He will also be responsible for explaining the invoice at the time of vehicle delivery.
- Primary Responsibilities
- Scheduling
- Ensure all required customer details are recorded in the existing customer database
- Clearly understand customer concerns, the jobs required, cost & time estimate, date of appointment for repair of the vehicle
- Confirm the job and the appointment with the customer and apprise him of the necessary documents to bring
- Prepare for Appointment
- Look up customer history for jobs done last time and jobs identified but not done
- Check if any relevant customer campaigns are available and applicable for the customer
- Ensure availability of parts,



bays and relevant technicians based on the jobs identified.
- Confirm or reschedule the appointment in case of service capacity or parts non availability issue and reschedule appointment
- Reception and Job Order creation
- First face for the customer to the workshop; exhibit all the RE behavior codes, in action & in thought
- In case of Walk- in customer, allocate a bay and confirm based on the job.
- Retrieve customer pre job card and complete customer details
- Listen to customer concerns and align the identified job in the order
- Identify new jobs based on history and a thorough diagnosis of the vehicle ( in direct reception area or by going on a test drive with a customer)
- Advise the customers for the scope of job, time and estimated cost of repair
- Check if any relevant customer campaigns are available and applicable for the customer
- Pitch additional products and offers for the customers
- Sugg

📌 Service Advisors (Dehradun)
🏢 Allied Auto Agencies- Royal Enfield Dealership
📍 Dehradun