¾ Answered phones and explained the products and services offered by the company. ¾ Contacting existing customers as well as prospective customers using scripts. ¾ Obtaining customer information and other relevant data. ¾ Asking questions to the customer and understanding their specifications. ¾ Resolving queries and issues related to the products and services. ¾ Recorded all the sales phone calls and sales deals. ¾ Taking and processing product orders professionally. ¾ Maintaining the database of customers on a regular basis.