Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the client's concerns not just at a technical level but also from a client service perspective.

Our Technical Support

Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique client issues to provide resolutions.

What The Role Offers

Represent OpenText acting as first point of contact for all technical support inquiriesIncident management and collaboration with other teams while adhering to SLA’s and KPI’sUtilize exceptional written and verbal communication skills while supporting clients while demonstrating a high level of client focus and empathyMeet established service delivery guidelines and key performance indicators that are measured through client satisfaction surveysCollaborate with various stakeholders to act as a trusted client advocate

What You Will Need To Succeed

- 3+ years of experience in Technical Support, Product Support, Application Support,



or related enterprise software technologies.
- University/College degree within a related discipline
- Strong troubleshooting, analytical, and root cause analysis skills with the ability to independently diagnose and resolve complex technical issues.
- Willingness to work in shifts during weekdays and on-call during weekends
- Hands-on experience with enterprise content management, document processing, workflow, or business process automation solutions.
- Experience supporting enterprise, web-based, and cloud-native applications.
- Knowledge of application integrations, APIs, authentication, security, and enterprise workflows.
- Hands-on experience with Windows/Linux systems, web/application servers, and databases.
- Understanding of networking, messaging technologies, and system performance analysis.
- Experience with SAP, ERP, Content Management, or Business Process solutions is an advantage.
- Familiarity with Docker, Kubernetes, and cloud technologies is preferred.
- Strong client focus, communication, and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced support environment.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws.

Our Employment

Equity and Diversity Policy provides direction on maintaining a working workplace that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

📌 Technical Support Specialist (Bengaluru)
🏢 opentext
📍 Bengaluru