About SmartQ

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what contemporary food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewA…

Are you excited to join our team as a Technical Support Executive?

Are you passionate about implementing and supporting SmartQ platform solutions at client locations, ensuring smooth onboarding and strong user adoption? Do you bring expertise in training users,



managing client interactions, and resolving customer queries across multiple channels? Skilled in troubleshooting issues end-to-end, building strong stakeholder relationships, and providing effective pre- and post-sales support.

Additionally, do you have experience in application configuration, documentation, and enhancing user experience while maintaining high service standards and customer satisfaction? If yes, this role is for you.

Key responsibilities

•Implement and help clients implement SmartQ platform products onsite for clients.

•Train the users on the usage of technology.

•Help create user manuals.

•Interact with customers and clients on a daily/weekly basis via email or calls or chat regarding various queries.

•Manage Customer expectations on the deliverables.

•Coordinating and working with the client on multiple levels - decision-makers, site managers and ground-level operation staff.

•Understanding the issues faced by customers across different solution platforms provided.

•Answer inquiries, resolve complaints and provide information regarding solutions provided by SmartQ in that location.

•Maintains ownership of customer issues until problem resolution.

•May be responsible for pre-sales and post-sales service to customers.

•Knowledge of products, customers, services, policies,



and procedures.

•Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the responsible personal.

•Documentation for reporting and client communications.

•App configurations, menu detailing and verifications, Ensuring user experience at the best.

Experience and Skills

•Excellent communication skills (both written and verbal) in English.

•Stakeholder Management.

•Graduate in any stream.

•Email Etiquette.

•Troubleshooting.

•Ability to multitask.

•General know-how about computers and technology.

•Includes travel on daily basis to client locations and launches.

Qualifications

- Minimum 2+ years of relevant professional experience.
- Bachelor’s degree in any discipline.
- Strong written and verbal communication skills.
- Excellent interpersonal abilities with strengths in stakeholder management, decision-making, process adherence, collaboration, and leadership.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure.

Together, let's play our part in making this world a more beautiful place.

📌 Technical Support Executive (Gurugram)
🏢 SmartQ
📍 Gurugram