Technical Support Engineer

What We Do

AffEx Healthcare builds clinic management software used by doctors and healthcare providers across India. Our platform handles patient records, consultations, prescriptions, and vitals — with a mobile-first, offline-capable architecture so clinics work even without reliable internet. We integrate with medical devices, sync data across clinic and cloud, and are actively building with AI-assisted workflows.

About the Role

Experience: 2+ Years

Employment Type: Full time

Location: Pune

Department: Technology / IT

We are looking for a Technical Support Engineer with at least 2 years of experience to join our team. The ideal candidate should have strong troubleshooting and problem-solving skills and be comfortable supporting users, applications, and technical systems.

Knowledge of the MERN stack (MongoDB, Express.js, React.js, Node.js) will be a strong advantage, as the role may involve troubleshooting web applications and working closely with the development team.

Key Responsibilities

- Provide technical support to internal users and customers.
- Troubleshoot hardware, software, network, and application-related issues.
- Diagnose and resolve technical problems efficiently.
- Monitor and troubleshoot web applications and services.
- Identify, document, and escalate complex issues to the appropriate development or technical teams.
- Work with developers to investigate application bugs and production issues.
- Perform basic database troubleshooting and data checks.




- Maintain documentation for common issues, solutions, and support processes.
- Assist with application deployment, configuration, and system maintenance when required.
- Follow up on reported issues and ensure timely resolution.
- Maintain a high level of customer/user satisfaction.

Required Skills & Qualifications
- 2+ years of experience in technical support, application support, IT support, or a similar role.
- Strong troubleshooting and analytical skills.
- Good understanding of operating systems, networking, and common software applications.
- Experience working with web-based applications.
- Basic knowledge of databases and SQL/MongoDB.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn new technologies and troubleshoot unfamiliar issues.

Preferred Skills
- Working knowledge of the MERN stack:
- MongoDB
- Express.js
- React.js
- Node.js
- Ability to understand and troubleshoot JavaScript-based applications.
- Familiarity with REST APIs and API testing tools such as Postman.
- Basic knowledge of Git/GitHub.
- Experience with cloud platforms such as AWS, Azure, or similar.
- Understanding of application logs and basic debugging.

What We’re Looking For

We’re looking for someone who is technically curious, a strong problem solver, and comfortable getting hands-on with technology. A candidate who can bridge the gap between users, support, and developers will be an ideal fit for this position.

📌 Technical Support Representative (Pune)
🏢 AffEx Healthcare
📍 Pune