Company Description Marg ERP Ltd is India’s leading provider of integrated inventory, accounting, and ERP software solutions for GST billing, digital payments, and mobile apps supporting sales teams and customers. Established in 1992, the company focuses on Micro, Small, and Midsize Businesses, especially retailers, distributors, and manufacturers, with a strong presence in pharma and FMCG trade and over 50% market share in India. Marg ERP is recognized with multiple awards, including Guinness World Record Holder 2020, CMMI Level 3, and ISO 9001:2015 certification, and serves over 1,000,000 users across 28+ countries and 27+ trade segments.

With more than 850 sales and support centers and 8,500+ professional executives, Marg ERP emphasizes customer-centricity, technology orientation, and continuous innovation to keep business solutions accessible and affordable.

Role Description This is a full-time, on-site Technical Support Executive role based in Ghaziabad.

The Technical Support

Executive will handle customer queries related to Marg ERP’s inventory, accounting, and ERP products, provide timely technical assistance, and resolve software-related issues through phone, email, remote access, and in-person support.

Responsibilities include diagnosing and troubleshooting user problems, guiding customers on product features and best practices, documenting recurring issues,



and coordinating with development teams for escalations. The role also involves maintaining high standards of customer service, updating customers on issue resolution status, and contributing feedback to improve product stability and usability.

The Technical Support

Executive is expected to work closely with sales and support teams to ensure a seamless experience for users and support adoption of new product updates.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills to handle queries professionally and maintain high satisfaction levels.
- Proficiency in ERP, inventory, or accounting software, especially GST billing systems, Accounting software is highly beneficial.
- Excellent verbal and written communication skills in English and local languages are preferred.
- Ability to work in office in Noida.
- A diploma or degree in BCom, BBA or a related field, or equivalent practical experience, is desirable.
- Update and manage customer information in CRM.
- Create case logs, record information, set resolution timelines, follow up, and escalate complex issues.
- Handle inbound and outbound calls efficiently.
- Engage with customers/partners regarding product-related queries.
- Guide customers through the resolution of technical issue.

📌 Technical Support Executive (Noida)
🏢 Marg ERP
📍 Noida