Role Description The Technical Support Executive – Customer Support role is a full-time, on-site position based in Mumbai-Saki Vihar, Powai. This role involves providing customer technical support for ALOGIC’s products, including handling inquiries, diagnosing issues, and guiding customers through troubleshooting steps via phone, email, and other communication channels.

The Technical Support

Executive documents cases, updates ticketing systems, and coordinates with internal teams such as engineering and product management to resolve complex issues. The role includes educating customers on product features and best practices, following up to ensure resolution and satisfaction, and contributing to support documentation and FAQs. The position requires consistent adherence to service standards, maintaining a professional, empathetic approach to every customer interaction.

Qualifications

- Solid Customer Support and Customer Service skills, with the ability to handle inquiries, complaints, and feedback professionally.




- Solid Technical Support and Troubleshooting skills to diagnose and resolve hardware and connectivity issues with electronic and IT products.
- Effective Analytical Skills to identify patterns, determine root causes of problems, and recommend practical solutions.
- Clear spoken and written communication skills in English; additional local language proficiency is beneficial.
- Comfort using ticketing systems, CRM tools, and standard office and collaboration software.
- Ability to work on-site in Mumbai, manage multiple cases simultaneously, and maintain attention to detail under time constraints.
- Prior experience in technical support, customer service, or IT helpdesk, preferably in electronics, IT, or AV sectors.
- Relevant education such as a diploma or degree in Engineering, Information Technology, Computer Science, or a related field is preferred.

📌 Technical Support Executive-Customer Support (Mumbai)
🏢 ALOGIC
📍 Mumbai